Owens Corning Duration shingles represent a premium architectural product line that requires specific knowledge when processing insurance claims and supplements. This guide provides roofing contractors with essential information for accurately documenting, coding, and defending Duration roof replacements during the claims process.
Duration shingles are three-tab architectural products available in both standard Duration and Duration Designer Collections. These shingles feature SureNail technology and are warranted for up to 110 mph wind resistance on properly installed roofing systems. Contractors must understand that Duration shingles cost considerably more than standard three-tab alternatives, typically ranging from $85-$120 per square installed, depending on color selection and regional market variations. The product's architectural design and enhanced durability justify premium pricing in insurance estimates.
In Xactimate, Duration shingles should be coded under roofing materials with specific line items distinguishing them from standard asphalt shingles. Use "Shingles, Asphalt, Architectural, Owens Corning Duration" when available in your database, ensuring the color matches the damaged roof. The appropriate code typically falls within the 067xx series for architectural shingles. Material pricing should reflect local supplier costs for Duration product specifically, not standard three-tab pricing. Labor codes remain consistent with standard roof installation at approximately 3.5-4 hours per square, though some contractors justify increased labor due to the precise alignment required for architectural shingles. Include proper disposal codes for removed Duration shingles, as these should not be commingled with standard shingle waste.
Adjusters frequently attempt to downgrade Duration claims to standard three-tab shingles, arguing the damage does not require premium products. Counter this by documenting the existing roof's original specifications from permit records, manufacturer documentation, or detailed photographs showing architectural features. When damage is partial, emphasize that replacement shingles must match existing product specifications to maintain color consistency and aesthetic integrity. If adjusters claim Duration pricing is excessive, provide competitive quotes from multiple suppliers and highlight that replacement must match the original roof's construction standards, not baseline alternatives.
Another common objection involves wind or impact claims on Duration roofs, with adjusters questioning whether the premium product failed. Response strategy: Duration shingles have industry-leading wind resistance ratings. Present technical data supporting that properly installed Duration withstands extreme conditions and that failure indicates damage severity exceeding even premium product capabilities, thus justifying replacement.
Photograph damaged Duration shingles with close-ups showing the distinctive architectural pattern and any manufacturing details. Document the roof age, original installation date if available, and color variations that prove existing Duration installation. Take measurements from multiple angles, capturing the scope of damage across different roof sections. Note the specific color name and style variant, as Duration offers numerous designer options. Include wide-angle photographs showing the roof's overall architectural appearance to justify premium product replacement.
Maintain detailed spreadsheets tracking all Duration claims by color, style, installation date, and claim number. Create supplemental tracking templates that specifically note when adjusters attempt downgrades, documenting your responses and supporting documentation. Flag any claims requiring multiple supplements for pattern analysis. Store high-resolution color samples and comparison photographs in organized digital folders referenced by project number, ensuring rapid access when defending Duration specifications to insurance carriers.
Successful Duration claim management requires understanding product specifications, precise Xactimate coding, and proactive documentation strategies that preempt common adjuster objections. By implementing these specialized practices, contractors protect their profit margins and ensure homeowners receive appropriate replacement products matching original roof specifications.
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