Privacy Policy
Last updated: May 20, 2026 · Nexus ZC LLC
This Privacy Policy describes how Nexus ZC LLC ("we," "us," or "our") collects, uses, and shares information when you use Roofing OS ("the Service") at roofingos.dev.
1. Information We Collect
We collect information you provide directly when you:
- Sign up for an account or free trial
- Submit a form on our website
- Contact us by email, SMS, or phone
- Use the homeowner portal or contractor dashboard
This may include your name, email address, phone number, company name, and billing information. We also collect usage data such as log files, IP addresses, and feature interactions.
2. SMS / Text Messaging
By providing your phone number and opting in, you consent to receive SMS messages from Roofing OS / Nexus ZC LLC. These messages may include account alerts, job status updates, and promotional messages about Roofing OS. Message frequency varies. Message and data rates may apply.
How to opt out: Reply STOP to any SMS message at any time to unsubscribe. You will receive a confirmation and no further messages will be sent. You can also email [email protected] to request removal.
How to get help: Reply HELP to any SMS message or email [email protected].
We do not sell or share your phone number with third parties for their own marketing purposes. Your phone number is used solely to send you messages related to Roofing OS and your account.
3. How We Use Your Information
- Provide, operate, and improve the Service
- Send transactional messages (account confirmations, job updates, invoices)
- Send marketing communications you have opted into
- Respond to your inquiries and support requests
- Process payments and prevent fraud
- Comply with legal obligations
4. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service providers — payment processors (Stripe), email delivery (Resend), SMS delivery (Twilio), database hosting (Supabase), who are bound by confidentiality obligations
- Your contractor or homeowner — information shared through the portal is visible to the relevant parties on a job
- Legal requirements — if required by law, court order, or to protect our rights
5. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and personal data by emailing [email protected]. We will respond within 30 days.
6. Security
We use industry-standard security measures including encryption in transit (TLS) and at rest. No method of transmission over the internet is 100% secure. We encourage you to use a strong password and notify us immediately of any unauthorized access.
7. Cookies
We use cookies and similar technologies to keep you logged in, remember preferences, and understand how the Service is used. You can disable cookies in your browser settings, though some features may not function properly.
8. Children's Privacy
The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have done so, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated date. Continued use of the Service after changes constitutes acceptance.
10. Contact Us
For privacy questions, opt-out requests, or data deletion requests:
- Email: [email protected]
- Mail: Nexus ZC LLC, Denver, CO